Telus customer service Options

• At this time, I experience I am currently being misled and mistreated. Despite numerous phone calls and escalations, I still would not have clarity on my special discounts or a fair resolution to my worries.

Individuals agents Performing from Telus Gains, in place of preserving the previous faithful customers they make them disappear to look for other provider

Indeed I attempted chat and received linked with a Reside human being Nonetheless they advised me I had to call. Not sure exactly what the Reps about the chat can assist with.

If an automated assistant asks for The key reason why of the get in touch with, mention "I would want to make payment arrangements for my mobility Monthly bill".

The TELUS crew acknowledges that our work spans lots of Territories and Treaty spots and we're grateful for the standard Information Keepers and Elders who're with us currently, individuals who have long gone right before us and also the youth that inspire us.

within the Black Friday i referred to as Telus to obtain me a new mobile line for my daughter if there's a offer like i received Beforehand for my other Young ones being a loyal customer with Telus.

If my worries are usually not dealt with, I is going to be compelled to escalate this further, like into the Place of work in the President, the media, and the greater Organization Bureau.

  I'm told to speak to Loyalty and determination and even now receiving no in which.  I've managed to talk to two individuals who known as on their own professionals in the Philippines, who couldn't assist me.

Solved conversations will probably be closed and saved for ninety days, and may be accessed in the Concept Centre throughout the My TELUS application. 

Telus has messed up on my Monthly bill numerous times from the pastfew months.  A short while ago by charging me 3 moments for any bring it back again that was previously returned. Then made a decision to go ahead and adjust three of my ideas by themselves.  To start with agent I spoke to was great and tried using not easy to repair The problem.  He even contacted loyalty to help.  They in no way called.  I tried to simply call myself and was maintain forever so I hung up.  Experimented with One more agent he mentioned he would transfer me to loyalty than proceeded to have upset mainly because I would not allow him to end the call when he reported he could not transfer me.

Automobile-advise can help you quickly slender down your search results by suggesting feasible matches as you form.

@Oleginza Wrote: I identified as Telus CS at 8.55AM Mountain time and so they hanged up on me, expressing which i need to contact throughout "regular office several hours". Is that this for actual?

Take note: if the topic isn't really nonetheless included by TELUS Expert Messaging, you'll be supplied with a callback solution.

Hi Absolutely everyone, I really need to Call customer service in regards to modifying a payment arrangement. I planned to know when there is an electronic mail or other strategy to Make contact with them because I am Functioning, and most moments I try and get in touch with and don't get to speak to an individual right before I have to cling up.

That is a Telus technical support massive waste of time and only results in an extremely frustrated customer before they get to talk to your CSR and now the CSR has to handle an presently stressed for their limit customer.